![]() ![]() Some applications from the app store do not have the option for you to delete the app data. Toggle on cache and cookies only and click clear private data.Click on the 3 lines on the bottom right,.Clear browsing data, cookies, and cached images and files.Click on the 3 dots in the bottom right.Please visit this link for more detailed instructions from Apple. Once that information has been verified please try these steps to help get you access to certain sites and apps when using Hotspot Shield.įor Websites using a Web browser on iOS device (Safari, Chrome, Firefox): Go to Settings - Privacy - Locations services and toggle the setting off.You have turned off Location Services on your mobile device, as follows:.This goes for both Hotspot Shield and the app you are trying to access.You have the latest version of the app (some older versions will have trouble connecting to our new servers).Your internet connection is fast enough to stream video.Your application does not require you to be signed into an account that was registered from another country.You are logged into your Premium subscription so that you can change your Virtual Location.Troubleshooting steps to access apps or sites using Hotspot Shieldīefore we begin troubleshooting please verify and make sure the following applies to you. ![]() Issue: I am trying to access an app like Facebook or Whatsapp using Hotspot Shield with my iOS device but it is not letting me. ![]()
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